Privacy Notice
UnravelHR Ltd
Company Registration Number: SC699239
Registered Office: 18 Coupers Way, Denny, FK6 5FJ
Last Updated: October 2026
1. Introduction
UnravelHR Ltd is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Notice explains how we collect, use, store and protect your personal information when you:
• Visit our website;
• Contact us by telephone, email or online form;
• Subscribe to our mailing list;
• Engage our coaching, training or HR consultancy services; or
• Otherwise interact with us.
For the purposes of UK GDPR and the Data Protection Act 2018, UnravelHR Ltd is the Data Controller of your personal information.
2. The Information We Collect
Personal Information
• Name
• Job title
• Organisation name
• Postal address
• Email address
• Telephone number
Service Information
• Details of enquiries and communications
• Coaching goals and objectives
• Session notes and action plans
• Training and consultancy records
• Feedback and evaluation information
Financial Information
• Payment and invoicing records
• Transaction information
Website Information
• IP address
• Browser type
• Device information
• Website usage information collected through cookies and analytics tools
Special Category Data
During coaching engagements, you may choose to discuss matters relating to health, wellbeing, stress, burnout, workplace experiences or other sensitive personal information.
3. How We Collect Information
We collect information directly from you, through our website, appointment booking systems, payment systems and from organisations engaging our services where appropriate.
4. How We Use Your Information
We may use your information to respond to enquiries, deliver services, maintain records, process payments, administer contracts, improve services, comply with legal obligations and send marketing communications where permitted.
5. Legal Bases for Processing
We rely on Contract, Legitimate Interests, Legal Obligation, Consent and, where applicable, Special Category Data provisions under UK GDPR.
6. Sharing Your Information
We do not sell personal information.
We may share data with:
• Microsoft 365
• GoDaddy
• Calendly
• Stripe
• Xero
• TSB Bank
• Professional advisers, insurers and supervisors where necessary
7. International Transfers
Where personal information is transferred internationally, appropriate safeguards will be implemented.
8. Data Retention
Client files, coaching records and session notes may be retained for up to 7 years after the coaching relationship ends. Financial records may be retained for up to 7 years.
9. Confidentiality of Coaching Information
Information disclosed during coaching sessions is treated as confidential, subject to legal and safeguarding exceptions.
10. Marketing Communications
You may unsubscribe from marketing communications at any time.
11. Your Rights
You have rights of access, rectification, erasure, restriction, objection, portability, withdrawal of consent and the right to complain to the ICO.
12. Security
We take appropriate technical and organisational measures to protect personal information.
13. Cookies
Our website may use cookies and similar technologies. Further details are available in our Cookie Notice.
14. Changes to This Privacy Notice
We may update this Privacy Notice from time to time.
15. Contact Us
Sarah Bickerstaff
UnravelHR Ltd
18 Coupers Way
Denny
FK6 5FJ
Email: sarah@unravelhr.com